Please read all the terms and conditions of this agreement with HR Downloads Inc. (“Citation Canada, formerly HRdownloads”) carefully. By clicking “I Agree,” by signing a document that refers to these terms, by agreeing to these terms by telephone, by placing an order, or by using Citation Canada, formerly HRdownloads’ services, you (the “Customer”) agree to be bound by the terms and conditions of this agreement, even if you have not read them. It is important to read this entire agreement. In particular, it contains provisions that may limit your rights, such as the sections entitled “limitations” and “sale details.”

2. Services

Citation Canada, formerly HRdownloads, provides various products and services (‘Services’), including, without limitation, HRdrive®, Surveys and Forms, Live HR Advice, Online Employee Training, Policy Manual Wizard, Job Description Generator, HR Complete®, Time and Attendance, and consulting services that include policy manual audits, custom training, and survey analysis. Access to all Services requires a membership. Limited Services can be accessed through a free, time-limited “trial” membership. These Terms of Use apply to all users of the Services, including “trial” users and users obtaining the Services through indirect sales channels.

3. Term

Services are provided for a term (“Term”) of 12 months minimum. Before the end of a Term, Citation Canada, formerly HRdownloads, will contact the Customer to inquire if they would like to renew their membership. Citation Canada, formerly HRdownloads, does not automatically renew any of its Services unless authorized by the Customer.

4. Customer

Citation Canada, formerly HRdownloads, memberships are for use by business entities. A Customer account can only be set up under the legal name of the employer entity (which may include a sole proprietor). Employees of the Customer are set up as “users” under the Customer’s account. The number of users depends on the selected services. Individual users must all be employees or owners of the Customer, unless Citation Canada, formerly HRdownloads, chooses to make an exception.

Services to a Customer who represents multiple entities, such as buying groups and franchises, may be available under a customized membership or user structure and pricing.

5. Intellectual Property

Copyright © 2019 Citation Canada, formerly HR Downloads, Inc. All rights reserved. The contents of the Citation Canada, formerly HRdownloads, website, the Services, and any other material provided by Citation Canada, formerly HRdownloads, are owned by and copyrighted by Citation Canada, formerly HRdownloads, and its suppliers and may contain trademarks of Citation Canada, formerly HRdownloads, or others. You may print, copy, or save documents for internal Customer use only. Printing, copying, or saving documents does not, however, extend to Citation Canada, formerly HRdownloads’ Online Employee Training service. Citation Canada, formerly HRdownloads’ Online Employee Training is solely to be used via the Citation Canada, formerly HRdownloads, software platform, and the service or course content therein cannot be repurposed, modified, or disseminated orally or via the Citation Canada, formerly HRdownloads, platform either internally or to a third party at any time without the express written consent of Citation Canada, formerly HRdownloads. Using Citation Canada, formerly HRdownloads’ Services does not give any Customer ownership of any intellectual property rights in such Services whatsoever.

Unauthorized use beyond that contained in the previous paragraph may violate copyright, trademark, and other laws.

6. Services Acceptable Use

Online Employee Training is only to be used by the Customer online, and is not to be downloaded or printed. Online Employee Training courses may only be assigned to the Customer’s employees or to individuals who perform work with, for, or under the Customer. The Customer must ensure that all users of the Services under their account use the Services in accordance with these Terms of Use.

Services are for the Customer’s internal use only. Customer may not repurpose, redistribute, allow third parties to use, or resell Services in any way. Services contain documents that are intended to be assigned as needed by the Customer. The Customer may not bulk download documents. Citation Canada, formerly HRdownloads, may use technical measures to prevent bulk downloading.

The Services must be used only as intended, for the purposes they are provided for, such as assigning documents for electronic employee approval, sending deadline reminders for assigned content, course assignment, course tracking, course completion, changing of settings, or obtaining employee or customer feedback.

The Customer will not use the Services for purposes proscribed by Citation Canada, formerly HRdownloads, from time to time, including without limitation illegal or inappropriate purposes; sending spam; perpetration of security breaches; hacking; privacy breaches; fraudulent activity; distribution of viruses or other harmful code; transmission, distribution, or storage of any material protected by copyright, trademark, trade secret, or other intellectual property right without proper authorization or rights, or material that is infringing, obscene, defamatory, fraudulent, untruthful, disrespectful, discriminatory, or abusive; any unauthorized access, alteration, theft, corruption, or destruction of files, data, transmission facilities, or equipment; or to interfere with any other person’s use and enjoyment of the site.

Citation Canada, formerly HRdownloads, does not accept as customers competitive market players who offer any of the same or similar services as Citation Canada, formerly HRdownloads, including Online employee files, document delivery and electronic employee sign-off, Employee or Customer Surveys, Online Employee Training, instructor-led training, employee time tracking, HR advice, HR advisory, HR consulting, HR policy development, or HR tools, templates, or guides of any kind.

7. Login IDs and Passwords

Access to the Services requires a login ID and password. Citation Canada, formerly HRdownloads, will provide a unique ID and password for initial access. It is the responsibility of the Customer and their users to protect that information, including without limitation to change the initial assigned password and use effective passwords that are not easily guessed or discoverable, and keep login IDs and passwords confidential. The Customer is responsible for any activity that occurs under their login IDs. If the Customer discovers any compromise of login IDs or passwords or suspected unauthorized use of the Services using their identity, they must change their password and immediately report the suspected misuse to Citation Canada, formerly HRdownloads.

8. Limitations

The Services are based on best practice field experience, but are not legal advice. The Services are intended to supply general information only, and not specific human resources or other advice particular to a particular business entity or environment. The Customer is encouraged to consult their own legal or HR advisors regarding the use of the Services for their specific situation.

Citation Canada, formerly HRdownloads, does not guarantee 100% replication of English language content in French language. For all the content on Citation Canada, formerly HRdownloads’ website, the English language version is the official and original copy. Citation Canada, formerly HRdownloads’ online services provided in French are not guaranteed to be an exact duplicate or replication of the English content, or vice versa. Language has various subtleties which cannot be entirely captured, and content may be different and/or lacking per the language selected based on considerations beyond mere replication.

Citation Canada, formerly HRdownloads, does not guarantee 100% replication of English language content in the French language. The English language version is the official and original copy.

The Customer is responsible for all uses of the Service, including without limitation for how they use, alter, and implement any documents provided as part of the Services. Citation Canada, formerly HRdownloads, has no responsibility for any misuse of the Services.

The Services may require significant bandwidth or data usage. The Customer is responsible for all charges incurred from their ISP or mobile network service provider in accessing, downloading, or using the Services.

All promises made by Citation Canada, formerly HRdownloads, are contained in this agreement. No promises implied by law (whether described as warranties, conditions, representations, or otherwise, and whether relating to merchantability, fitness, non-infringement, or otherwise) apply.

The Customer cannot collect any damages from Citation Canada, formerly HRdownloads, for any reason (whether under legal theories of contract, tort, negligence, strict liability, operation of law, or otherwise) that are not direct damages or exceed the amount paid by the Customer to Citation Canada, formerly HRdownloads, for 12 months of the Services that the claim arises from.

Citation Canada, formerly HRdownloads, relies on these limitations when entering this agreement and setting its fees. They are a fundamental and essential part of our arrangement, and apply even if this agreement has failed in its fundamental or essential purpose, or has been fundamentally breached.

9. Governing Law

The Services and the Citation Canada, formerly HRdownloads, website are governed by the laws of the Province of Ontario, Canada, excluding any conflicts of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any legal action against Citation Canada, formerly HRdownloads, shall take place in the courts of the Province of Ontario. The parties attorn to the nonexclusive jurisdiction of the courts of Ontario.

10. Links

The Customer may link to the Citation Canada, formerly HRdownloads, website; however, the Customer may not place full or partial pages within frames on their site.

Any third-party sites that are linked to the Citation Canada, formerly HRdownloads, website are not under Citation Canada, formerly HRdownloads’ control. Citation Canada, formerly HRdownloads, is not responsible for anything on the linked sites, including without limitation any content, links to other sites, any changes to those sites, or any policies those sites may contain. Citation Canada, formerly HRdownloads, provides links as a convenience only and such links do not imply any endorsement by Citation Canada, formerly HRdownloads, of those sites.

Citation Canada, formerly HRdownloads, offers potential marketing partnerships to qualified parties who wish to link to, upload, or reference Citation Canada, formerly HRdownloads’ content, including marketing related materials, videos, collateral, or documentation of any kind. Permission must be obtained before linking to or referencing Citation Canada, formerly HRdownloads’ content.

11. Privacy

Please see our Privacy Policy. The “contact us” e-mail feature on the Citation Canada, formerly HRdownloads, website is like any e-mail service, and is not a secure facility. We discourage you from using it to send sensitive or private information.

12. Confidential Information

Confidential Information is all information provided to Citation Canada, formerly HRdownloads, that is not generally known to the public, whether of a technical, business, or other nature (including without limitation employee information, business plans, finances, identity and number of your employees, or contractors and their backgrounds or knowledge), whether or not identified as being proprietary or confidential, or that by the nature of the circumstances surrounding the disclosure or receipt ought to be treated as proprietary or confidential.

Confidential Information shall not include (except for any personally identifiable information about an individual that relevant privacy legislation or policies do not allow to be disclosed): (a) any Confidential Information that is in the public domain at the time of its disclosure or which thereafter enters the public domain through no action of Citation Canada, formerly HRdownloads, direct or indirect, intentional or unintentional; (b) any Confidential Information which Citation Canada, formerly HRdownloads, can demonstrate was in its possession or known to it before its receipt, directly or indirectly, from the Customer; (c) any Confidential Information that is disclosed to Citation Canada, formerly HRdownloads, by another party not in violation of the rights of the other party or any other person or entity; (d) any Confidential Information which is either compelled by law or by the order of a court of competent jurisdiction to be disclosed; and (e) any Confidential Information that Citation Canada, formerly HRdownloads, has anonymized and aggregated for statistical purposes.

Citation Canada, formerly HRdownloads, shall (i) not use Confidential Information for any purpose other than providing its Services to the Customer; (ii) not disclose Confidential Information to anyone without the Customer’s prior written authorization; (iii) handle, preserve, and protect Confidential Information with at least the same degree of care that it affords its own Confidential Information; (iv) disclose Confidential Information only to its employees or subcontractors who require such information in order to perform the Services and are under confidentiality obligations.

13. Customer Data

Some Services retain Customer data. Citation Canada, formerly HRdownloads, will destroy such data 360 days after the end of an unrenewed Term, or earlier if instructed to delete by the Customer. If the Customer desires that data, the Customer must download such data before the end of an unrenewed Term. Citation Canada, formerly HRdownloads, may charge for Customer data export requests.

14. Phone Support

To gain access to Services or customer support, the Customer may be required to speak with a representative by phone. Calls between Citation Canada, formerly HRdownloads’ staff members and Customers are recorded for quality assurance purposes. A validation may be required for security purposes before consultation with an Citation Canada, formerly HRdownloads, representative.

15. Sale Details

Citation Canada, formerly HRdownloads, tries to provide accurate information on its website and in its Services, but errors may occur. Citation Canada, formerly HRdownloads, reserves the right to change the Services available and prices without any notice or liability. Citation Canada, formerly HRdownloads, cannot guarantee products or Services advertised will be available when ordered or thereafter. Citation Canada, formerly HRdownloads, reserves the right at any time to reject, correct, cancel, or terminate any sale for any reason whatsoever. If the Customer orders Services for which the price was incorrectly displayed, Citation Canada, formerly HRdownloads, will provide the Customer with an opportunity to place an order at the correct price. If the Customer orders Services that are not available, Citation Canada, formerly HRdownloads, will notify the Customer by e-mail or by telephone. Citation Canada, formerly HRdownloads, reserves the right to limit quantities sold. Nothing on the website or in Citation Canada, formerly HRdownloads, marketing materials is an offer to sell. The Customer’s properly completed and delivered quote approval is the Customer’s offer to purchase the products or Services contained in the Customer’s order. The Customer’s purchase is deemed accepted only if and when Citation Canada, formerly HRdownloads, sends an order acceptance to the Customer’s e-mail address.

16. Cancellation of Service

Services pricing is based on a minimum 12-month Term. Citation Canada, formerly HRdownloads, does not offer membership cancellations or refunds during the Term.

Citation Canada, formerly HRdownloads, reserves the right to terminate Services if the Customer violates these Terms of Use in addition to and not in substitution for any other remedies Citation Canada, formerly HRdownloads, may have at law or in equity.

17. Changing these terms

Citation Canada, formerly HRdownloads, may change these Terms of Use by updating this web page (Terms of Use). These Terms of Use were last reviewed on November 22, 2019.

Nothing on this site is intended to be an offering for sale of Citation Canada, formerly HRdownloads, securities to the public.

18. Contact Us

Citation Canada, formerly HRdownloads® may be contacted at:
727 Exeter Rd,
London Ontario
N6E 1L3
Phone: 1-877-438-9763

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