AODA Feedback Procedures

HRdownloads invites and encourages feedback from individuals with disabilities (including customers, employees and the public) about how we are meeting and supporting accessibility in our workplace, the delivery of our services and our customer service.

Please utilize the following Feedback Form to provide us with your inquiries, Comments and suggestions. HRdownloads is constantly striving to remove barriers and improve upon our accessibility; your feedback is always appreciated.

Individuals who wish to provide feedback are encouraged to do so by any of the following ways:

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Online:

Please submit the online version of our Feedback Form by completing in full and hitting the "Submit" button.

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In-person:

Our address is 195 Dufferin Ave. Suite 800, London ON. Please drop off the attached form to our reception area. Hard copies of the feedback form are also available at reception. For more information, ask to speak to the HR Manager.

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In writing:

Our address is 195 Dufferin Ave. Suite 800, London ON. Please drop off the attached form to our reception area. Hard copies of the feedback form are also available at reception. For more information, ask to speak to the HR Manager.

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Via telephone:

1-877-438-9763 ext. 243
TTY users can use the Bell Relay System by phoning 711 or 1 800-267-6511.

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By E-mail:

Please E-mail the Feedback Form as an attachment to:
feedback@hrdownloads.com


Please Note: Individuals who provide formal feedback will receive acknowledgement of their submission (so long as contact information is provided), and will be advised of any resulting actions taken based on the concerns or complaints submitted.

HRdownloads Accessibility Feedback Form

Please provide us with as much information as necessary pertaining to our accessibility. We appreciate your feedback and thank you for taking the time to send us your thoughts and inquiries.

This Feedback Form is being completed in regard to:

General accessibility Comments and/or questions
Provide specific feedback regarding an interaction with HRdownloads (relating to accessibility)
Request a copy of HRdownloads' accessibility documents in an alternate format
Provide the company with general feedback regarding the accessibility of HRdownloads' customer service
(Note: Questions specific to customer service are found below)

Please provide us with your Comments, questions, and/or suggestions:

Customer Service Specific Questions:

1. Were you satisfied with the customer service that we provided to you? Yes No Somewhat

Comments:

2. Did you experience any problems accessing our services? Yes No Somewhat

Comments:

3. Where required, was our customer service provided to you in an accessible manner? Yes No Somewhat

Comments:

Contact Information (optional):

If you wish to receive a response from HRdownloads concerning your inquiry, suggestion or concern, please provide the following information:

Preferred Method of Correspondence: Phone TTY E-mail Other

Comments:

Please note: any personal information collected through completion of this Feedback Form will be kept private and will only be used for the sole purpose of responding to the submitted inquiry.