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“J’ai besoin d’aide pour me connecter”

Vous avez des difficultés à vous connecter à votre compte HRdownloads? Ce guide rapide aidera les administrateurs et les utilisateurs à se reconnecter à leur compte.

Pour les utilisateurs de la plateforme

Si vous ne pouvez pas accéder à la plateforme, vous pouvez utiliser la fonction de mot de passe oublié ici (https://app.hrdownloads.com/forgot-password) avec l’adresse courriel que l’administrateur de votre organisation a saisie pour configurer votre accès à HRdownloads.

Si vous essayez de vous connecter pour la première fois, reportez-vous au courriel d’activation que vous a envoyé l’administrateur de votre organisation. L’objet du courriel doit être « Votre compte HRdownloads est maintenant actif! » Suivez les instructions contenues dans le courriel et toutes les invites à l’écran de notre plateforme.

Si vous ne savez pas quelle adresse électronique a été utilisée, ou si vous ne parvenez pas à suivre l’une des étapes ci-dessus, veuillez contacter directement l’administrateur HRdownloads de votre organisation.

Pour les administrateurs de comptes

Si vous ne pouvez pas accéder à la plateforme, vous pouvez utiliser la fonction de mot de passe oublié ici (https://app.hrdownloads.com/forgot-password) avec l’adresse courriel associée à votre compte HRdownloads. Il doit s’agir de l’adresse à laquelle vous avez reçu le plus récemment un courriel de HRdownloads.
Si, pour une raison quelconque, la réinitialisation du mot de passe ne résout pas le problème ou si vous avez d’autres questions, veuillez nous appeler au 1-877-438-9763, poste 2, afin que nous puissions mieux vous aider.

Vous avez toujours des problèmes?

Support de contact

“I’m having trouble with a quiz”

Having trouble with an HRdownloads’ quiz? This quick guide will support both Admin’s and Users in common quiz hurdles.

For Platform Users

If you are unable to take the quiz after clicking the “Take quiz” button, you should be presented with a message explaining why you are unable to take the quiz. If you are still having issues, please speak with your organization’s HR administrator; this should be the person who assigned you training. Most often, this message will indicates they have enabled a feature that requires employees watch the training video before they can take the associated quiz. Please note that this function is based on the total runtime of the course.

If you are getting this message it means that your organization’s HR administrator has enabled this feature, and you must watch more of the video to unlock the quiz.

For Account Administrators

If an employee does not see the quiz after clicking the “Take Quiz” button, check the product settings for your organization (https://app.hrdownloads.com/hr/my-account/product-settings).
As an administrator, you can decide whether your staff must watch the training video before they can take the quiz. Most clients enable this feature to ensure employees absorb and retain the content delivered.

If this feature is toggled on, the employee must watch the training video for at least 50% of its duration to unlock the quiz. This feature is measured by runtime, so if an employee skips ahead, they still must meet the runtime threshold to unlock the quiz. The employee will be presented with a pop up informing them that they need to watch more of the video.

If you have toggled on this feature, you can be confident that the user needs to watch more of the video to take the quiz.

If for any reason this does not resolve the issue or you have any follow-up questions, please give us a call at 1-877-438-9763 extension 2 so that we can better assist you!

Vous avez toujours des problèmes?

Support de contact

“I’m having trouble with e-mail verification and changes”

Having trouble with an e-mails being sent ? This quick guide will support both Admin’s and Users in common quiz hurdles.

For Account Administrators

If you are changing an e-mail address in HRdrive and the new address does not appear to be saving, the employee must first confirm the e-mail change for the system to update.

For security purposes, when an HR administrator updates an e-mail address for an active employee in HRdrive, two messages are sent:

• A message to the original e-mail address on file to let them know that their e-mail has been changed on the account; and
• A message to the new e-mail address that contains a link for the employee to click to confirm the e-mail change.

Once your employee clicks the link, their profile updates with the e-mail address you entered, and any subsequent communications go to that new e-mail. If for any reason this does not resolve the issue or you have any follow-up questions, please give us a call at 1-877-438-9763 extension 2 so that we can better assist you!

Vous avez toujours des problèmes?

Support de contact

“I’m having trouble changing a user’s access level”

Having trouble with changing a user’s access level within our platform? This quick guide will support Admin’s in changing user access’s.

For Account Administrators

If you would like to add or change an HR administrator, it is easy to do on the platform:

• First, make sure that the person you want to grant administrator access has been added to the HRdownloads platform.
• Then, to complete the process, simply add the HR administrator role to the “Access level” field on their employee profile (located in the Personal Details section).

You can also refer to the administrator quick-start guide here (https://app.hrdownloads.com/hr/my-account/support), which contains useful information about assigning access levels on page 10.

Vous avez toujours des problèmes?

Support de contact

“I’m having trouble adding employees to the platform”

Having trouble adding your employees to the HRdownloads’ platform? Give this quick guide a read for more information on the process.

For Account Administrators

If you would like to add employees, it is easy to do on the platform:

• First, click on “Employees” from the purple navigation bar on the left.
• Then, on the right hand side off the page, click on the ellipsis icon ( … ). If you want to add a single Employee, click Add Employee. If you want to add employees in bulk, click Bulk Import.

You can also refer to the administrator quick-start guide here (https://app.hrdownloads.com/hr/my-account/support), which contains useful information on adding employees on page 6.

Vous avez toujours des problèmes?

Support de contact