Employee management

“You Know What Else Bugs Me…?” Managing Chronic Complainers

June 21, 2018

It’s a rainy Monday morning and you’ve missed your train, and now you’re late to your first meeting. In a rush, you spill coffee on your jacket just before getting onto the elevator with—who else?—your boss, and she reminds you about that report you didn’t submit on Friday afternoon. All this and it’s not even 10 a.m. yet.

While it’s easy to dismiss chronic complaining as merely annoying, an overly negative employee can wreak havoc on morale and engagement in your workplace. Bad moods can be just as contagious as laughter, and other employees might ‘catch’ the complainer’s negative attitude. Allowing chronic negativity to continue unheeded may be interpreted by other employees as your tacit approval of the inappropriate behaviour.

Although it’s important to intervene, changing core behaviours can present several challenges. Download our FREE Employee Complaints 101 Guide, which will help you determine how to assess the employee’s complaints, when to have a one-on-one conversation about their behaviour, and other strategies for mitigating complaints before they begin.

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