Employee management

Dissatisfaction Among the Ranks – Five Top Employee Complaints and How to Address Them

July 19, 2016

It would be astonishing to find any company that can legitimately claim to have achieved 100% employee satisfaction. There are many practical and effective steps you can take to boost employee satisfaction and engagement, and address the issues that grind your employees’ gears. Doing so can increase employee morale, productivity, and job satisfaction, and result in a variety of benefits for your business, from increased profitability to improved customer satisfaction. Take a look at five top employee complaints, and ways in which you can improve the situation for you and your employees.

Not talking the talk. A little communication goes a long way, but a lack of communication or negative communication modes (such as confrontation) can have serious repercussions. Communication is essential for building and maintaining positive and productive workplace relationships. Simply making time for employees is a small change that can have a huge impact.

Worked to the bone! According to the Canadian Mental Health Association, 58% of Canadians report suffering from “overload” because of an unbearable combination of pressures at work, at home, and from other sources. Help employees feel that their responsibilities and duties are within reason by ensuring that they maintain a healthy work–life balance. You can ensure adequate staffing levels, train managers on maintaining a positive working environment, offer flexible work arrangements or alternative start and end times, and a wide variety of other practical, actionable measures.

How about that raise? Compensation is certainly important to keep employees happy. The main challenge for employers is to find the optimal pay level where they can attract high-quality job applicants, retain high-performing employees, and remain competitive in the marketplace. HRdownloads’ Employee Compensation Best Practice Guide walks employers through various elements of compensation, including direct incentives such as salary and wages, indirect incentives such as benefits and perks, and non-financial incentives such as job satisfaction, working conditions, and recognition.

A bit of recognition would be nice. Feeling underappreciated can cause an increase in work-related stress, which may negatively affect employee productivity and morale. So what can you do to show your employees that you appreciate and value them? Whatever form of recognition you choose to give, make sure it is appropriate to the circumstances and valued by your employees.

What’s next? Over 30% of employees in both the for-profit and not-for-profit sectors cite the search for a better job or better opportunities as the reason they left their former job. If you have employees who want to advance, but you cannot promote them due to a lack of available positions or because they lack the necessary skills, you may be compromising the competitiveness of your business. Avoid unnecessary turnover due to lack of advancement opportunities by implementing a Succession Planning Policy, and check out the Succession Planning Training module. Doing so will provide the knowledge and documentation you need to start establishing a robust process that will effectively aid employees in moving up the corporate ladder and lessen their desire to jump ship.

Final Thought

There is no shortage of possible issues employees can complain about, but there are also an equal number of solutions available to employers. Staying in touch with your employees and knowing what they value, what they desire, and what they are dissatisfied with is essential to addressing their needs. By doing so, you can take the actions necessary to build and maintain a happy, productive, and competitive workforce.

HRdownloads provides you with unlimited access to a variety of HR Management training modules and document templates, such as policies and forms, to help ensure your workplace procedures and processes are operating efficiently based on best practices and legal requirements. Don’t know where to start? Check out our Instant HR training course library to gain access to a wide variety of basic HR related practices and procedures.