Everything HR

From Employee Experience to Employee Engagement

October 05, 2017

When surveying an HR landscape full of trendy buzzwords, “employee engagement” and “employee experience” may seem like two signposts that point you toward the same destination: happy, motivated, and hard-working employees. Although each practice complements the other, each requires a slightly different mindset.   

“Employee engagement” refers to those strategies that gain your workers’ emotional commitment to their work and the organization as a whole. Engaged employees are motivated to perform because they see how their employer’s vision and values align with their own. Employee engagement strategies include job-specific conditions like the design of the workspace to perks like games rooms, catered lunches, recognition programs, and corporate volunteerism. Organizations that promote teamwork and communication, and provide authentic opportunities for learning and advancement to all employees, boost employee engagement.  

“Employee experience,” or “EX,” is more than just a new buzzword. Employee experience calls upon employers to consider the entirety of the employee’s interaction with their workplace. It’s helpful to think of employee experience as a collection of the various touch-points where an employee interacts with their organization, from onboarding procedures to the physical environment in which they perform their daily tasks. Employers can take action to boost employee experience, such as implementing open-door policies, providing regular performance feedback, and promoting a supportive workplace atmosphere.

Workplace experience expert and writer Jacob Morgan draws upon the analogy of a used car to differentiate between engagement and experience. Morgan argues that while you might spend a significant amount of money improving a car’s external features, if you ignore the parts under the hood, you really haven’t improved the vehicle. If we liken engagement strategies to the kind of detailing that helps you get greater enjoyment from the ride, employee experience becomes the engine that keeps your organization running day after day.       

Ideally, employee engagement and employee experience work together to drive positive change in your workplace. While engagement often means introducing new strategies, employee experience frequently renovates existing procedures to make them work better for employees. And the best employee experience design begins by viewing the organization’s physical environment, policies, and technology from the employee’s perspective.

HRdownloads can help you measure the quality of your employees’ experience with our Employee Satisfaction Survey, a document that is available for download on our site. An Employee Satisfaction Survey lets you discover what’s currently working for your employees, and what could be improved throughout your organization, providing the crucial information you need to design a better employee experience. By improving EX, your organization can power the long-term engagement that will make your workplace a desirable destination for current and future employees.

Are you looking to bring a more complete employee experience to your workplace? Consider using our Survey Architect in order to customize a survey that will help you identify the specific employee experience needs of your workplace, no matter your organization’s size or industry. If you have questions about putting plans into action, speaking to one of our seasoned HR experts through our Live HR Advice service can help you set goals for creating an organization where employee experience drives employee engagement. We’re here to help! Request a free trial today.

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Source: "What's the Difference Between Employee Engagement and Experience?"

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