Ensure quality customer service standards and comply with changing legislation. The HRdownloads AODA Online Training program covers all key components involved with the education and training of your employees and provides support for a strong customer service focus. The training program is comprised of 4 modules:

1. AODA Customer Service Standard
2. Understanding Disabilities
3. Essential Customer Service Skills
4. Dealing with Difficult Situations

We make it easy to take a big step towards AODA compliance. HRdownloads' AODA Express Training program is a fast 40-minute online session covering all legislative components. Get your staff trained quickly and easily so they'll understand [what's expected of them under] the new legislation.

The AODA Express Training Program covers:

1. AODA Legislation
2. Interacting and Communicating with Individuals with Various Disabilities
3. Understanding Service Disruptions and Feedback

In recognition of Ontario’s Francophone workers, HRdownloads is pleased to offer a French-language version of our online Accessibility for Ontarians with Disabilities Act (AODA) Express Training program. This training will quickly help your organization become AODA compliant.

In a Francophone environment, the 40-minute training program covers:

1. AODA Legislation
2. Customer Service Standards
3. Interacting and Communicating with Individuals with Various Disabilities
4. Responding to Service Animals, Support Persons and Assistive Devices
5. Understanding Service Disruptions and Feedback

HRdownloads WHMIS Online Training is a cost-effective and interactive solution to provide WHMIS training and refresher courses to your employees. Topics covered will include:

1. Overview and legislation
2. Roles and responsibilities
3. Classification and symbols
4. Supplier labels
5. Material Safety Data Sheets (MSDS)
6. Final test (and a certificate of completion)

With HRdownloads' Bill 168 Online Training, we will cover off all the key concepts involved with the education and training of your employees on Bill 168 and its ramifications.

1. Explore human rights in employment and clarify discrimination and harassment
2. Define sexual harassment and examine sexual solicitation and reprisal
3. Define the new Bill 168 legislation under the OHSA and review:
• Workplace Violence Program
• Workplace Harassment Program
• Employee and employer responsibilities
• Actions required when a situation arises and proper reporting procedures
• Work refusals related to violent situations

With HRdownloads' Employee Transition Services Training, we will provide employees with the key skills necessary to search out new employment opportunities and provide support through every step of the process. The training is broken down into three modules:

1. Job Search Skills
2. Resume Writing
3. Interview Techniques