More Than Just Documents

HR Advice, Support, Training, Surveys, and Documentation - all in one place, whenever you need it, from your very own team of HR Experts. Whether you are a small business owner, manager, or an HR professional... we're here to help.

Supporting you 365 days a year.

When you join HRdownloads, you get a scalable program based on the size of your business and your needs. Best of all, you get a team of experts who never call in sick, don't take vacations, never have bad days and are never too busy to get it done right now. 365* days a year.

*Access online services 365 days a year, live support available during our business hours, excluding statutory holidays in Ontario

Challenge: Time

Most business managers know how it feels to be under pressure. We have all been in situations where we have multiple targets to hit and there are not enough hours in the day to get everything done.

Situation

Organizations often have to deal with human resources related situations that require a specific and in some cases immediate response.

For example, Canada's anti-spam legislation, CASL, came into effect recently. Imagine that you are in a situation where you have to provide employees with a new policy, along with training to support the rollout. At the same time, however, you are under pressure to address another immediate issue - one of your managers suffered a workplace injury and you have to deal with the consequences.

The stakes are high. You need to ensure that you are on track to achieve compliance with the new legislation. At the same time, you must ensure that the manager's injury is handled immediately due to the time contingent WCB reporting that is required. You have to figure out if you will bring the person back to work within two days of suffering from the injury, if there will be lost time, and if you will become subject to an audit.

You are facing down a serious time crunch. Without a formal HR department, you do not have the time or resources to deal with the compliance requirements and simultaneously follow through with the workplace injury process.

Solutions

This is where HRdownloads steps in and makes life easier for you. Here's the game plan.

Legislative Requirement: CASL Policy and Training Rollout

The HRdownloads Compliance Centre provides you with the details of CASL, without the need to navigate through complex government sites. You use this information to quickly develop an action plan.

You download HRdownloads' Anti-Spam Policy (CASL) that you can implement within your organization, saving you the time it would have taken to research, understand and create the policy from scratch.

You call an HRdownloads HR Advisor, who provides you with further guidance and validation on all the steps you need to take. Together, you draft the key points for an internal communication bulletin.

The HR Advisor also directs you to a relevant training module on the HRdownloads website, completing the new policy rollout. The training module is conducted online and on time, and you receive proof of completion at your fingertips. You save even more time by not having to work around everyone's schedule.

Workplace Injury

You are in a hurry to complete the reporting process within the deadline, and since accidents rarely occur within your organization, you are unsure if it is feasible to offer modified duties to ensure safe return to work.

You quickly refresh your knowledge regarding the topic by taking HRdownloads' online course, the Guide to Workplace Incident Investigations.

You are now confident about the mandatory steps you must take, but you are running out of time - you still have to conduct research and determine how to handle safe return to work procedures and whether you can offer modified duties. So what do you do?
You call an HRdownloads Senior Advisor, who reviews the options you have available. At the same time, the Advisor reminds you of all the necessary paperwork and documentation that is required.

You download the Return to Work Letter and the Employee Accommodation Letter from HRdownloads' document library, saving you the hassle of developing these documents from scratch.

You now have the resources to help ensure your manager is treated with respect and dignity and in compliance with legislative requirements during the return to work process.

Problem: Cost

You use traditional HR consultants for policy and program development; you also keep them on a retainer for workplace investigations. You often reactively deal with potential legal issues as they arise from unexpected employee situations. The costs of these activities are compounding and starting to affect your profitability. Your budget for high priority items like marketing, training and development, and new employee benefits is taking a hit. What are your options?

Situation

You have received an employee harassment complaint, which has put immense pressure on your organization. It has become priority for your company, both in terms of time and money, to conduct an investigation into the harassment complaint in a just and equitable manner, and in compliance with relevant regulations. However, you also have to deliver on other tasks that you had set, such as your plans to provide WHMIS refresher training and launching a new health and wellness program for employees. You have to do all this while still dealing with the repercussions of the harassment complaint.

Solutions

Luckily, you are ahead of the game - the first thing you do is call HRdownloads' Senior Advisors. They fill you in about how to conduct in-house investigations into harassment cases and provided support for decision-making. Your goal is to end the investigations internally with satisfactory results for all parties who are involved while complying with relevant sections of your province/territory's health and safety and human rights legislation.

With the help of HRdownloads' Advisory Services, you are informed of your obligations and responsibilities as an employer; they help you develop an action plan; and you receive assistance in preparing all necessary documentation for conducting an in-house investigation.

With your HRdownloads team, you also make a plan for future improvements to help avoid similar situations. In order to stay ahead of the game, you roll out new policies and training to raise awareness regarding bullying and harassment in the workplace.

While hiring a third-party investigator could have pushed you over your budget, you instead called an HR Advisor, helping you save on one-off consultation package and third-party investigators' fees as a result of one unexpected incident. You are now able to roll out your other business initiatives in an efficient and timely fashion.

Your Personal HR Team

We support HR professionals just like you with resources that free up time so you can work on what you're really good at and passionate about; creating a successful HR strategy to improve internal culture and employee retention. Increase your efficiency, and ensure compliance with access to thousands of dynamic documents, Government updates, and employee surveys and online training, all at your fingertips.

And, when you need a second opinion or just want to bounce some ideas off someone who understands your world, just pick up the phone and speak with one of our senior HR advisors.

Challenge: Time

Most human resources professionals know how it feels to be under pressure. We have all been in situations where we have multiple targets to hit and there are not enough hours in the day to get everything done.

Situation

Organizations often have to deal with human resources related situations that require a specific and immediate response.

For example, Canada's anti-spam legislation, CASL, came into effect last year. Imagine that you are in a situation where you have to provide employees with a new policy, along with training to support the rollout. At the same time, you are under pressure to hire a new Director of Strategic Planning.

The stakes are high. You need to ensure you are on track to achieve compliance with the new legislation. You also have to make sure that the hiring process for the Director of Strategic Planning goes off without a hitch, especially considering that the position is a new role that is critical to your organization's future success.

You are facing down a serious time crunch. Equipped with only a small HR department, you do not have the time or resources to deal with the compliance requirements and simultaneously follow through with the hiring process.

Solutions

This is where HRdownloads steps in and makes life easier for you. Here's the game plan.

Legislative Requirement: CASL Policy and Training Rollout

The HRdownloads Compliance Centre provides you with the details of CASL, without the need to navigate through complex government sites. You use this information to quickly develop an action plan.

You download HRdownloads' Anti-Spam Policy (CASL) that you can implement within your organization, saving you the time it would have taken creating the policy from scratch.

You call an HRdownloads Advisor, who provides you with further guidance and validation on all the steps you need to take. Together, you draft the key points for an internal communication bulletin.

The HR Advisor also directs you to a relevant training module on the HRdownloads website, completing the new policy rollout. The training module is conducted online and on time, and you receive proof of completion at your fingertips. You save even more time by not having to work around everyone's schedule as you would with traditional in-class training.

Hiring Process: New Director of Strategic Planning

Since the Director of Strategic Planning position is a new role in your company, you start the process with a relevant job description template from HRdownloads' job description library. You make minor tweaks to suit your organizational needs.

  • By using HRdownloads' professionally vetted job description templates, you make sure that the job post covers all the relevant job duties, requirements, and candidate qualifications. This allows you to attract the right talent, sets up a benchmark for success, and helps you negotiate an equitable employment agreement.

To kick off the hiring process, you use HRdownloads' pre-drafted job posting and interview questions, which once again saves you time and allows you to hire top talent ahead of the hiring competition.

You also save time during the hiring process by using HRdownloads' Sample Employment Contract. You want to ensure it is professionally drafted for your needs, and so you call a seasoned HR Advisor, who provides you with an expert opinion. This helps to ensure you can move ahead with the hiring process with confidence.

Considering that the hiring process includes many mandatory steps, you download the New Employee Checklist to help you delegate the necessary work and keep yourself organized.

Finally, it's onboarding time! The final steps are efficiently completed using HRdownloads' suite of online training modules, and you feel at ease closing the loop before handing the responsibilities over to the hiring manager.

Problem: Uncertainty

With the looming possibility of increased employee turnover and legal action, even experienced human resources professionals occasionally run into situations where they are unsure about which course of action they should take. Consider the following scenario.

Situation

A department manager approaches you for advice about how to address a perceived performance issue with a long-term employee who has a track record of meeting expectations.

You analyze the situation based on job requirements, past performance reviews, and concrete examples of the perceived performance issues, which leads you to believe that the performance issues are being caused by aging or health related problems.

So now you are unsure about your next steps. How do you establish that this is a valid situation that needs to be addressed? What do you do about it? Is a corrective action plan adequate? Do you need to modify the job? How do you communicate your plan with the employee and what are the right next steps if the situation doesn't improve?

Solutions

You place a call to HRdownloads' team of Senior Advisors, who quickly understand your sensitive situation; they offer options for how to best manage it. They help you unravel the potential legal complexities of your situation, along with human resources best practices that can help you provide the necessary accommodations for your employee. You gain peace of mind knowing that you have reviewed your options with a knowledgeable professional, and that you are complying with the legislation surrounding this sensitive situation. The course of action that you decide upon is professionally vetted; you can therefore have full confidence when you apply the solution to your organization.

Problem: Cost

The Ministry of Labour (MOL) is conducting a health and safety inspection blitz in your province. Passing this inspection has become first priority, both in terms of time and money. However, you still have to deliver on other plans that you had set, such as your plans to provide WHMIS refresher training and launching a new health and wellness program for employees. How do you handle these competing responsibilities?

Situation

You place a call to HRdownloads' team of Senior Advisors, who quickly understand your sensitive situation; they offer options for how to best manage it. They help you unravel the potential legal complexities of your situation, along with human resources best practices that can help you provide the necessary accommodations for your employee. You gain peace of mind knowing that you have reviewed your options with a knowledgeable professional, and that you are complying with the legislation surrounding this sensitive situation. The course of action that you decide upon is professionally vetted; you can therefore have full confidence when you apply the solution to your organization.

Solutions

Luckily, you received legislative and compliance updates from HRdownloads, meaning that you were ahead of the game. You knew about the MOL requirements months before they took place. Also, instead of being reactive, you called and consulted an HR Advisor along the way; together, you developed and followed an action plan; you got your organization on track by developing a new policy and other pertinent documentation, and by providing training to the employees. HRdownloads' Advisors helped you save on one-off consultation package fees that were becoming a burden, allowing you to roll out your other HR initiatives in an efficient and timely fashion.

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Customer Testimonials

HRdownloads is an invaluable resource for me and my team. The website is extremely user friendly. The reference materials, templates and resources have saved us time and money. I have since cancelled subscriptions with other vendors because their quality and price doesn't come close to HRd's. If you haven't joined, you are really missing out. I would highly recommend HRdownloads to any company.
Cindy Palmer, Director Human Resources, Andrew Peller Limited
HRdownloads was my best investment last year and will be this year as well!
Roslyn Kaman, Chief Financial Officer/Human Resources, Miles Nadal JCC
Wow! You did it again. I just received the email regarding the Progressive Discipline Policy and related documents. You nailed it!! This is a huge issue for me being the ONLY HR person in the company. We keep getting ourselves in hot water and the managers/supervisors really don't know how to handle discipline. I have had this policy on my "to-do" list for over a year.
Shirley Howald, Human Resources Manager, Expocrete Concrete Products Ltd.
Thank you for your email and the attachments, HR is a lot of work and HRdownloads makes my job a little easier! Thanks again, I will keep in contact.
Alvin Nelson, Gingolx Village Government
HRdownloads has proven to be an excellent resource for us that provides access to an extensive HR toolbox and HR specialists that are consistently helpful and respond to our requests in a timely manner. Great value for all HR practitioners - particularly within an environment of limited financial and human resources!
Christina Semaniuk, Vice-President/Human Resources, Cambrian Credit Union
Community Living Ontario has been using the HRdownloads services for a couple of years now and have found them very helpful. If we cannot find what we are looking for on the website, we simply contact our account manager and they provide us with whatever we need. We have also compared the cost of this service with other providers and find it is very reasonable.
Ray Luxon, Director of Finance & Administration, Community Living Ontario
It has been a long time since I have found such a useful HR product. The variety and quality of the products offered on the HRdownloads site is fantastic. The information is current, user friendly and easily modified to include your own organizational information and issues.
Laura Ciarniello, CHRP Human Resources Manager, City of Campbell River
We have been using HRdownloads' services for the better part of a year, and have been very pleased with the results! Their information and content is always relevant and up to date, and they are very proactive with the tools developed in alignment with the ever changing legal landscape. Additionally, their advisory team is top notch and very responsive and attentive to our many urgent needs! They are a reliable source of information and provide sound advice. Would highly recommend them.
Scott Boulton, Human Resources, Manager Fleetway Inc.
As a small hospital, at first we weren't sure how much usage we would get out of the HRdownloads program, but after just a few short months, it has become our "go to" HR reference. Not only is it extremely user friendly, but we are very impressed with the quick turnaround time. I would recommend this service to anyone.
Joanne Pecarskie, St. Francis Memorial Hospital
I have been very impressed by the easiness and functionality of HRd's online training. Our employees constantly express their excitement about the online training and how accessible it is! The variety of courses has been helpful, with several courses applicable to every employee. We are all eagerly looking forward to each new course, as they are created. Thank you for making training fun and easy.
Suzanne Inches, HR Generalist, Accuristix
As busy as most Human Resources departments are, it is the best "tool" we have in our kit. If we're unfamiliar with legislation, need a new job description in a hurry, want the low-down on new or best practices - it's all at our fingertips. A professional is a phone call away. HRdownloads the best HR "assistant" in our department. Thanks - you've made our job easier!
Jayne Kerr, Manager/Human Resources, Chapman's Ice Cream
<p>Always clear, accessible, thorough, forward thinking and always gets to the issue I am trying to figure out. Always an advocate for our business - to help us become better quality. The personable and personal attention must be in your culture because the customer service for me is the best.<br>I know of two businesses that have this culture, you are one of them.</p>
Karol Rains, Executive Director, Sault Community Career Centre
As a new Human Resource Manager, I was interested to see HRdownloads in our resource bank. Originally, it was accessed to provide online training to satellite staff across Ontario. However, I have benefited greatly from accessing the advisor support, templates, surveys and articles as part of my professional growth and our ever-evolving HR function. Thank you, HRdownloads for being an amazing resource!
Katherine Frape - Human Resource Manager, Ontario Women's Native Association
Community Living North Perth has been using HRdownloads since February 2010 and have consistently found the site and the customer service very helpful. If there is any new legislative training in Ontario they will make sure that it is ready and available for use. We have compared the cost of this service with other similar providers and find that it is very reasonable and for a small not-for-profit, government funded organization, bottom line is all important and the training components for staff are not sacrificed due to cost.
Michael Town, Community Living North Perth
The Ministry of Labour randomly ended up on our doorstep on the hottest day in July. With the assistance of HRdownloads, we were prepared with policies and training in Bill 168. If you aren't up to speed yet with Bill 168, call HRd today! MOL could end up on your doorstep tomorrow! Thank you, HRdownloads, for the fantastic product and services you offer! It's like having another Associate in my department!
Becky Torio, Olsen Europe

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